云端知识产权大平台
您的位置:首页>跨境头条>干货指南

节假日跨境电商卖家如何设置自动回复邮件?操作指南奉上

发布日期:2019-04-26 作者:赛贝知识产权平台

五一小长假就要来啦,今年的五一假期有四天,大家是不是已经做好出行计划了呢?不过对于跨境电商卖家来说,却有一件比较为难的事情,那就是类似五一端午这样的节假日,在海外是不放假的呀,这也就是说店铺还不能“打烊”呢?


但是假期不休是不行滴,那么如何在假期内同时处理好工作呢?赛贝小编在之前的文章中为大家分享过春节期间亚马逊店铺设置方法,详情可查看《2019春节即将来临,亚马逊店铺在春节期间该如何设置?》。其实对于平时的节假日来说,亚马逊店铺都可以这样设置。


但是除此之外,还有一些跨境卖家是通过邮件与客户对接的,那么这时候就需要提前设置好自动回复邮件,免得客户临时联系不到你哦,今天赛贝小编就跟大家分享一些看看这种假期自动回复邮件要怎么撰写吧,邮件模板奉上~


外贸4


自动回复邮件应在假期前就撰写并设置好,内容可以包括解释放假原因、假期开始和结束的具体时间、节日祝福等。比如:


Dear Sir or Madam,


This is an automatic receipt. I'm very sorry to inform you that our company has taken a holiday during the Spring Festival. The holiday time is from 6nd Feb to 20th Feb.


Your mail has been received and we will reply to you as soon as possible after the holiday. I wish you a good mood during the Chinese Spring Festival!


XXX(公司名称)


开头说明“这是一封自动回复邮件”,结尾表示“您的邮件已收悉,我们会在假期结束后尽快回复”——客户关心的问题都已包含在内,显得非常得体。


如果公司在节假日期间仍然有人值班,我们不妨在邮件中写上值班员工的联系方式以备紧急情况时联系。我们可以说:


In the meantime, if you have urgent business, please contact Mr.Zhou at 1234567.


If you have any urgently problem or inquiry, please call 1234567.


If there's anything urgent in the mail, please send email to ABC@ABC.com.


Please call 1234567 or send email to ABC@ABC.com if there's an emergency.


除此之外,节假日通常而言是愉快、轻松的,我们不妨把自动回复邮件写得活泼一点,让客户能够感受到人情味和公司的良好氛围。比如下面这个例子:


Sorry! The Chinese New Year has come. We have a holiday from 20th February to 1st March, and you cannot contact me for the time being. If you have urgent business, please contact Mr.Zhou at 1234567.


Sorry for inconvenience to you. I will reply to your email immediately after the holiday. Many thanks! Wish you a happy New Year!


在这封邮件中应有的内容都有,但语气较为活泼,不会带给客户“例行公事”的沉闷之感。


既然在邮件中已经申明了“会在假期结束后尽快回复”,我们就应该说到做到,在假期结束后尽快投入工作。如果邮件确实过多难以在短时间内回复完毕,我们也可以设置一封新的自动回复邮件来应对客户可能的催促:


Dear Sir or Madam,


We are making the best use of our time to reply the email which sent on holiday. It is expected to be finished in three working days. Please wait patiently.


Thank you for your letters and have a good time.


Automatic recovery from XXX(公司名称)


要注意的是,这样的自动回复邮件不要使用太久,否则会令客户感到你在“敷衍”他或不愿意解决问题。最好的办法还是提升自己的业务能力,尽快处理客户的需求,让每一位客户都不必“久等”。


按照以上模板撰写邮件并设置好自动回复,大家就可以安心享受自己的五一假期啦!


文章引导-文末+slogan-订阅号+名称ID-合成GIF


分享到:
深圳市赛恩倍吉知识产权代理有限公司 版权所有
联系电话:0755-61897031   网站导航
Copyright © 2016 粤ICP备18010970号-1