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因未收到德国税务证书导致店铺被封,申诉邮件这样写准没错

发布日期:2019-04-17 作者:赛贝知识产权平台

昨日晚间,大批德国站卖家账号因税务证书问题被封,目前德国站给出的申诉途径就只有后台的申诉按钮,赛贝小编也给大家分享过一些店铺解封方法,详情可查看《415德国站第二轮封号来袭,店铺解封方法在此》


很多卖家对此表示很冤,因为不是他们不愿意提交德国税务证书,他们早已着手准备VAT的相关资料,奈何时间过去了一两个月,税务证书还是没能下来,这次被封号的许多卖家质疑德国税局的工作效率有点低。


烦恼


不少卖家表示,英国的税号办理时间特别快,但是德国站却需要至少2个月时间,根据专门办理VAT的服务商发过来的反馈,之所以大批卖家店铺的本地税号过了这么长时间还没有办下来,是因为德国税务局的工作量暂时处理不完副本,也就是说由于德国税务局的工作效率问题,导致大批卖家的税务证书处理还在排队中。


在等待期间,卖家什么都做不了,许多卖家因此损失惨重。据了解,临时税号补税到拿到税号大概需要2个月的时间,这也让一些卖家完美错过销售旺季,已有卖家表示德国站因税务问题从被封到再被解禁经历了漫长的过程,解禁之后德国地址卖不了货,经过一个月的时间才恢复正常,因为错过销售旺季,这位卖家损失了100多万。


对于这类卖家,赛贝小编也非常同情,毕竟这是不是他们的原因造成的,都是德国税局工作效率太低,如果等待几个月才能拿到税务证书,这中间的损失亚马逊平台和德国税局是不可能承担的。


不过赛贝小编建议这类卖家可以向亚马逊平台进行申诉,说明相关的原因,也许亚马逊平台会根据实际情况提前进行店铺解封也不一定呢。小编这里提供一封申诉模板,大家可以结合自己的实际情况参考一下,发给德国的绩效团队进行申诉。


Dear Amazon,


Thanks for your mail and I feel sorry to know my account has been closed.


I could realize it was because I haven’t uploaded my VAT certificate before 15th April.


Actually,I know Amazon had asked for the DE VAY certificate several months ago, from that time, I started to deal with the certificate.


XX(时间),I have appiled for a local tax number in Berlin Tax Center.


XX(时间),I have applied for a DE tax number in Federal Tax Processing Center.


And  XX(时间), I have applied for a copy of the tax certificate in German Finance Bureau.


But there are too many sellers making the application that German Finance Bureau couldn't reply these application on time, and I couldn't get my tax certificate on time.


The above is how I dealt with the VAT certificate, also the reason why I couldn't submit my tax certificate before 15th April. I really want to upload the certificate on time, but I can’t.


Dear Amazon, I always want to be a good seller and provide great products to my customers.I have never violated Amazon's any regulation.


In the future,I will be more active about Amazon's policy and prepare in advance . The mail just want to tell you that I support Amazon seller to apply for VAT certificate but I have no way to help German Finance Bureau reply the application faster.


Do you mind giving me one more chance because of the special situation?


Looking forward to your reply soon.


If any need, please free to let me know. I will try my best to satisfy it.


Have a good day.


Your sincerely,


这个模板仅供参考,卖家可以结合自己的情况对模板进行适当的修改和调整,并附上自己的店铺名。


这次德国税务证书问题波及范围极广,受德国VAT事件影响,已有大批德国站卖家因为承受不了20%的税率选择主动退出,再加上众所周知的高退货率已经刷下去了一波卖家,一波又一波的卖家被清理,对那些能够在德国市场继续留下来的卖家来说,或许会因此获得更好的机会。


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